The terms and conditions governing the use of the Pitot Index® and its published record, and the purchase of reports and Pulse.
VERSION 1.2 · IN FORCE FROM 7 OCTOBER 2026
Archived copy of version 1.2. The version currently in force is always at pitotindex.com/terms.
These terms govern the use of pitotindex.com and the published record of the Pitot Index®, and every purchase of a report, a report subscription or a Pulse health-check. Reports and Pulse are sold to businesses only.
1.1 These terms and conditions (the "Terms") govern (a) your use of the website at pitotindex.com and its subdomains (the "Site"), including the freely accessible published record of the Pitot Index® (the "Published Record"), and (b) every purchase made through the Site of a Report, a Report Subscription, a Pulse or a Monthly Pulse.
1.2 These Terms are linked from every page of the Site. By using the Site you agree to Parts A, B, D and E of these Terms. If you access the Site by automated means, you do so on these Terms, including clause 5. By placing an order for a Report or a Report Subscription you also agree to Part C, and by placing an order for a Pulse or a Monthly Pulse you also agree to Part C2. If you do not agree, do not use the Site or place an order.
1.3 Business purchases only. Reports, Report Subscriptions, Pulses and Monthly Pulses are sold only to Business Buyers. By placing an order you confirm that you are acting for the purposes of your trade, business, craft or profession. If you are a Consumer (an individual acting wholly or mainly outside your trade, business, craft or profession) you are welcome to use the Site and the Published Record under Parts A, B, D and E, but you may not place an order. Nothing in these Terms affects any right a Consumer has by law that cannot be excluded or restricted.
1.4 If you place an order on behalf of a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation.
2.1 The Site, the Pitot Index® and Pulse are owned and operated by Pitot Group Ltd, a company registered in England and Wales.
2.2 PITOT INDEX® is a UK registered trade mark (registration number UK00004395530) owned by Scauri Holdings Ltd, the parent company of Pitot Group Ltd, and used by Pitot Group Ltd under licence. "Pitot Group", "Pulse", "ARES-C" and associated marks and get-up are trade marks of Pitot Group Ltd or its affiliates.
4.1 The Published Record, news pages and methodology pages are provided free of charge for personal and internal informational use and for the uses permitted by clause 5.1. We may change, suspend or withdraw any part of the Site at any time without notice and do not guarantee that the Site, or any content on it, will always be available or uninterrupted.
4.2 Each weekly cycle is published as measured, under the version of our methodology that applies to it. If we find an error in how our methodology was applied, we correct the affected figures in the Published Record and publish a dated note saying what changed and when. Where a known limitation of our measuring method, including how our system scored answers, affects past cycles, we disclose it and leave the published Scores as measured rather than rewrite them; any fix applies from the cycle in which it takes effect. We keep an internal record of each correction and each change to our methodology, with its date and reason; information from it is available on request. We may add or remove measured brands and industries at our discretion. A Report reflects the Published Record as at the date stated in it; if a later correction changes any of its figures, the corrected figures in the Published Record take precedence, and we will tell holders of a Licence for that Report.
5.1 Open Published Scores. The weekly Scores, ranks and rating bands that we publish free on pitotindex.com and pitotgroup.com, and the free snapshot data file we publish with them (the "Open Published Scores"), are licensed under the Creative Commons Attribution 4.0 International licence (CC BY 4.0, creativecommons.org/licenses/by/4.0). You may use them for any purpose, including commercially and as input to or training data for AI systems, provided you credit them as "Pitot Index, [industry], [ISO week], Pitot Group" and comply with that licence. Nothing in these Terms restricts any use of the Open Published Scores that CC BY 4.0 permits.
5.2 Other material. All other material is not licensed under CC BY 4.0. This includes Reports and other Deliverables, their files and data appendices, the dataset behind the Published Record (including model answers and per-model, dimension and regional scores not published free on the Site), and account and order pages. Except as permitted by a Licence you have bought or by law, you must not: (a) scrape, harvest or systematically extract that material, or circumvent any access control or other technical measure protecting it; (b) reproduce or distribute it, or use it to create, train, fine-tune, calibrate, validate or benchmark any dataset, database, index, model, or AI or machine-learning system; or (c) resell or commercialise it.
5.3 Using the Site. You must not: (a) access the Site by automated means that ignore our robots.txt, exceed reasonable request rates, or impair the Site's operation; (b) frame or mirror the Site, or present its content in a way that suggests affiliation with, or endorsement by, us; or (c) use the Site or its content in breach of applicable law or for any defamatory, misleading or unlawful purpose.
5.4 Rights and trade marks. Except as CC BY 4.0 licenses the Open Published Scores, we reserve all copyright, database rights (including the sui generis database right) and other rights in the Site and its content. CC BY 4.0 does not license trade marks. PITOT INDEX® is a registered trade mark of Scauri Holdings Ltd, used under licence by Pitot Group Ltd. You may use the name only to attribute or accurately identify the source of a Score, and not in a way that suggests that we, or Scauri Holdings Ltd, endorse you, your products or any brand. Charts and embeds showing published Scores may be used for news reporting, commentary and other editorial purposes free of charge, provided they are not altered and carry the credit in clause 5.1. The logo may be used only to identify Pitot Index as the source. Any other use of charts, embeds or the logo needs our prior written permission ([email protected]). A breach of clause 5.2 or 5.3 is a material breach of these Terms and may result in access being blocked and Licences ended, without prejudice to our other remedies.
6.1 The Pitot Index® measures how third-party artificial-intelligence models respond to a standardised set of questions about brands, asked repeatedly over time under a versioned methodology. We may change the questions or the methodology from time to time; changes to the methodology are versioned, dated and recorded in our internal change register, and information about them is available on request. A Pulse measures, once, how such models describe a brand named to them. Scores and Ratings are automated readings of the outputs of third-party AI models at particular points in time. They are not statements of objective fact about any brand, product or company; they are not assessments by us of any brand's quality, safety, financial standing, or conduct; and they are not endorsements or criticisms by us of any brand.
6.2 The outputs of AI models are probabilistic and change as models, their training data, and the open web change. A Score reflects the models measured, the questions asked, the sampling window, and the methodology version in force at the time of measurement, and nothing more.
6.3 Nothing on the Site or in any Deliverable constitutes investment, financial, legal, accounting, tax, or other professional advice, or a recommendation to buy, sell or hold any security, or to enter into any transaction, or to do business (or cease doing business) with any brand. If you require advice, consult an appropriately qualified professional.
6.4 Content on the Site (including news pages) is compiled from and refers to publicly available material and automated measurement. We do not verify claims made by or about measured brands.
7.1 Brand names, trade marks and logos appearing in the Index, the Published Record, news pages or Deliverables belong to their respective owners. They are used solely to identify the brands being measured or reported on. No affiliation with, sponsorship by, or endorsement of or by any measured brand is claimed or implied, and inclusion in the Index does not imply any commercial relationship with us.
7.2 If you represent a measured brand and wish to raise a factual or methodological concern, contact [email protected]. We correct demonstrable errors in the application of our own methodology. Where a known limitation of our measuring method, including how our system scored answers, affects past cycles, we disclose it and leave the published Scores as measured rather than rewrite them; any fix applies from the cycle in which it takes effect. We do not alter Scores on request.
8.1 Prices are shown in pounds sterling (GBP). We are not currently registered for VAT, so no VAT is charged. The Reports available, the Tiers in which they are sold, and the price of each Tier are as displayed on the Site at the time of your order. There are no delivery charges. All prices are set in pounds sterling (GBP); where checkout offers payment in another currency, the amount payable is converted at the rate applied by our payment processor at the time of order.
8.2 Tier schedule:
| Tier | Coverage | Licence scope (cl. 12) | Model |
|---|---|---|---|
| Single Report — Individual | One industry, one quarter | Individual Licence | One-off or Report Subscription |
| Single Report — Team | One industry, one quarter | Team Licence | One-off or Report Subscription |
| Single Report — Enterprise | One industry, one quarter | Enterprise Licence | One-off or Report Subscription |
| Cluster Bundle | Named cluster of industries | Individual, Team or Enterprise Licence | One-off or Report Subscription |
| Full Access — Individual | Every industry in the edition | Individual Licence | One-off or Report Subscription |
| Full Access — Team | Every industry in the edition | Team Licence | One-off or Report Subscription |
| Full Access — Enterprise | Every industry in the edition | Enterprise Licence | One-off or Report Subscription |
8.2A Editions. Reports are published in quarterly editions. An industry enters an edition only once it has a full quarter of weekly readings. The Q3 2026 edition covers thirteen industries: EV Automotive, which joined the Index in September 2026, has its first report in the Q4 2026 edition. For Q3 2026 only, the Automotive Cluster Bundle covers three industries and is priced accordingly, and every Q3 2026 Full Access purchase includes the EV Automotive Q4 2026 Report at no charge on its publication.
8.3 Each Report is supplied as a digital file (PDF, and any stated data annex). Reports are digital content: nothing physical will be delivered.
9.1 Orders are placed through the Site's checkout, and paid through our payment processor, Stripe. We do not see or store your full card details; payment information is handled by Stripe under its own terms and privacy policy.
9.2 Your order is an offer to buy. We accept it, and a binding contract forms, when we email you our order confirmation, which also acknowledges receipt of your order. We normally send it as soon as your payment is confirmed. Delivery then follows under clause 10 (or, for a Pulse, clause 13A.5). We may decline or cancel an order before delivery for any legitimate reason (including suspected fraud, an obvious pricing error, an order we reasonably believe was placed by a Consumer, or breach of these Terms); if payment has been taken, it will be refunded in full.
9.3 If a Report or Pulse is listed at an obviously incorrect price due to an error, we are not obliged to supply it at that price. We will contact you and offer to confirm at the correct price or cancel with a full refund.
9.4 Prices may change at any time, but changes do not affect orders already confirmed. For Subscription price changes, see clauses 13.6 and 13A.11.
9.5 How the online contract is made. (a) Steps: on the Pricing page you choose the coverage, the Licence and whether to buy one quarter or an annual Report Subscription, then select the buy button; in the order form you enter your name, work email and organisation and confirm that you are buying for your business, that you accept these Terms and, for an annual Report Subscription, that it renews each year until you cancel; you then select "Continue to payment", which opens Stripe's secure payment page showing the price, any VAT and the total before you pay; you pay on that page. (b) Correcting errors: you can change any entry in the order form before you continue to payment, and correct your billing and payment details on the payment page; you can leave the payment page without paying and return to the Pricing page. If you notice an error after paying, contact us straight away at [email protected]. (c) Record of the contract: we keep a record of your order, the confirmations you gave and the version of these Terms that applies to it. Your order details and downloads are available at pitotindex.com/account, and every version of these Terms stays available at its own address (clause 21.1), where you can save or print it. (d) Language: the contract is concluded in English only. (e) Codes of conduct: we do not subscribe to any code of conduct relevant to these orders.
10.1 Reports are made available by download link in our order confirmation email and in your account at pitotindex.com/account, normally as soon as payment is confirmed and in any event within one business day of order confirmation. Each download link is personal to one named reader and remains valid for 30 days. Fresh links are available at any time from your account; if a link fails or a file is corrupted, contact us and we will re-issue it at no charge.
10.2 Under a Report Subscription, or where a Report is included for later publication (clause 8.2A), each Report is made available in the same way when it is published.
11.1 Supply starts on payment. Reports are supplied to Business Buyers as soon as payment is confirmed. The cancellation and other rights that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 give to consumers do not apply to orders placed by Business Buyers.
11.2 No refunds after delivery. Because the entire value of a Report lies in the information it contains, all sales are final once the Report has been made available to you. We do not offer refunds or exchanges after delivery, except as set out in clauses 11.3, 11.5 and 13.7 or where the law requires.
11.3 Faulty files. If a Deliverable is corrupted, incomplete, or materially not as described, tell us within 30 days of delivery and we will replace it at no charge. If we cannot do so within a reasonable time, we will refund the price paid for that Deliverable. Subject to clause 16.1, this is your sole remedy for a faulty Deliverable.
11.4 Discretionary refunds. We may, entirely at our discretion and without creating any obligation or practice, refund a purchase in circumstances not covered above.
11.5 Reports not yet published. Publication dates and contents lists shown for a forthcoming Report or edition are indicative. If a Report you have paid for but not yet received is materially delayed, you may cancel that part of your order before it is delivered and receive a refund of the part of the price attributable to it (for an annual Report Subscription, one quarter of the annual price for each edition not supplied).
12.1 Reports are licensed, not sold. On payment in full Pitot Group Ltd grants you a non-exclusive, non-transferable, non-sublicensable licence to use the Report as permitted by your Tier. Each Licence continues unless it ends under clause 12.4.
12.2 All Deliverables. You must not: (a) publish, resell, distribute, syndicate or otherwise make a Deliverable or any substantial part of it available to any third party (including group companies not covered by your Licence, clients, or the press), except as expressly permitted by clause 12.1(c) or 13A.7; (b) use a Deliverable or any data in it to create, train, fine-tune, calibrate, validate or benchmark any AI or machine-learning model, dataset, index, rating, or competing product or service; (c) remove or obscure watermarks, copyright, trade-mark or attribution notices; (d) use a Deliverable, or quote Scores, in advertising or marketing that states or implies our endorsement (other than accurate attributed quotation permitted by clause 12.1(c) or 13A.7); (e) present a Deliverable as evidence of any brand's actual qualities or conduct. Scores measure AI-model outputs, not the underlying facts, and we make no representation that a Deliverable is evidence of anything else. Clause 12.2 does not restrict any use of Open Published Scores under clause 5.1, even where they also appear in a Deliverable.
12.3 Each copy of a Deliverable is stamped with the named reader's email address, the organisation and the order number, and may be otherwise watermarked or fingerprinted to the purchasing account. You are responsible for use of a Deliverable by anyone you give access to.
12.4 If you materially breach clause 5.2, 5.3, 12 or 13A.7, we may end the affected Licence, and any Subscription, by written notice. If the breach can be remedied, we will first give you written notice and 14 days to remedy it. We may end the Licence immediately by written notice, without a remedy period, for systematic republication or distribution of a Deliverable, scraping, or use of a Deliverable to train, fine-tune, calibrate, validate or benchmark any model or dataset. When a Licence ends you must delete all copies of the Deliverable. Clauses 5, 6, 12.2, 13A.9, 14 to 18, 22 and 23 survive the end of a Licence or of these Terms.
13.1 A Report Subscription supplies each new Report in your Tier as it is published, for as long as the Report Subscription continues. The billing period and price are stated at checkout.
13.2 Auto-renewal. Report Subscriptions renew automatically at the end of each billing period and the then-current price is charged to your saved payment method, until you cancel.
13.3 Cancelling. You may cancel at any time, with effect from the end of the current billing period, in either of two ways: online, from your account at pitotindex.com/account (sign in with the email address you ordered with, then choose "Invoices, card and cancellation", which opens our secure billing page provided by our payment processor, Stripe); or by emailing [email protected], quoting your order number. Cancelling online requires no more steps than subscribing did. You keep the Licence to Reports already delivered.
13.4 Renewal reminders. We will send you a reminder, including the renewal price and how to cancel, a reasonable period before each renewal payment and in any event at least once every six months.
13.5 Annual billing. An annual Report Subscription covers the four consecutive quarterly editions starting with the edition stated at checkout. A cancelled Report Subscription is not refunded for the remainder of the billing period, and Reports for that period continue to be supplied.
13.6 We may change the Report Subscription price or the contents of a Tier with effect from the next renewal, by giving you at least 30 days' notice before the renewal date, so that you can cancel first.
13.7 If we stop. If we stop publishing Reports, or end a Report Subscription for any reason other than your breach, we will refund one quarter of the annual price for each edition in the current billing period that has not been supplied.
13A.1 What it is. A Pulse is a single-snapshot, prompted assessment of how the AI systems covered by the option you choose describe a brand you name, measured once under the Pulse Method version stated in the Pulse Report and delivered as a PDF. A Pulse is not a Pitot Index rating, is not comparable with one, and has no effect on the Published Record.
13A.2 Business buyers only. As with every purchase on the Site (clause 1.3), Pulse is sold only to Business Buyers. By ordering you confirm that you are acting for a business, and you ask us to start the health-check as soon as payment is made.
13A.3 Your order details. You confirm that you are entitled to commission an assessment of the brand you name, and that the details you submit (including the brand, its positioning and any competitors) are accurate and lawful. We run the order exactly as submitted. We may decline, or hold for review, any order whose details contain instructions aimed at the AI systems or are otherwise unsuitable; if we cannot run your order as submitted and you do not correct it, we refund the price in full and the contract ends.
13A.4 Price and payment. The price is the price shown at checkout for the option chosen, payable in full in advance by card through our payment provider. For a Monthly Pulse, the monthly price shown at checkout is charged at the start of each month of the subscription. Clauses 8.1 (currency and VAT) and 9 apply to Pulse orders.
13A.5 Delivery. Orders paid by 14:00 UK time on a business day are delivered by email by 18:00 that day; later orders by 10:00 the next business day. Business days exclude weekends and UK bank holidays. If we fail to deliver within one further business day of the stated time, you may ask for a full refund, which is your sole remedy for late delivery.
13A.6 Refunds. Because work starts on payment and the Pulse Report is produced for you alone, a Pulse cannot be cancelled once the health-check has started, except as set out in clauses 11.3, 13A.3 and 13A.5 or where we have failed to supply what you ordered.
13A.7 Licence. On payment in full Pitot Group Ltd grants you a non-exclusive, non-transferable licence to use the Pulse Report for internal purposes, including sharing within your organisation and, for agencies, with the client whose brand was assessed. You may quote findings with attribution to "Pulse, Pitot Group" and the snapshot date. You may not publish the Pulse Report in full, present it as a Pitot Index rating, or use it to rank brands publicly. Clauses 12.2 and 12.4 apply to Pulse Reports.
13A.8 Nature of the result. A Pulse records what third-party AI systems returned on the day of measurement. Clauses 6 and 14 apply to Pulse Reports as they apply to Reports.
13A.9 Confidentiality. We do not publish your Pulse Report or the fact that you ordered it. The underlying responses are kept in the order's audit trail and are not distributed.
13A.10 Contact. Questions about a Pulse order: [email protected], quoting the order number.
13A.11 Monthly Pulse. A Monthly Pulse is a subscription to one Pulse each month, for the brand, option and market chosen at checkout, measured under the Pulse Method version current at the time of each check. Each Pulse Report shows the trend across the comparable checks of the subscription. The minimum term is six months from the first payment; after that the subscription continues monthly until you cancel. You may cancel at any time, in either of two ways: online, from your account at pitotindex.com/account (sign in with the email address you ordered with, then choose "Cancel subscription"); or by emailing [email protected], quoting your order number. Cancelling online requires no more steps than subscribing did, and we confirm every cancellation by email. The subscription ends at the end of the month already paid or, if you cancel during the minimum term, at the end of the minimum term; no payment is taken after that date. Invoices and the payment card for any Pulse can be managed from the same account page. Clauses 13A.3 to 13A.10 apply to each monthly check. We may change the monthly price for months after the minimum term by giving you at least 30 days' notice by email.
14.1 Deliverables are market-intelligence publications supplied for general informational purposes. Clauses 6.1 to 6.4 apply to Deliverables exactly as they apply to the Published Record.
14.2 We will prepare each Report with reasonable skill and care, from the Pitot Index measurement record as it stood in the stated measurement window and under the methodology version that applies to it, and each Pulse Report from the measurement run recorded in it. Apart from that, and except as stated in clause 11.3, we do not warrant that any Score, Rating, analysis or statement in a Deliverable is accurate, complete, current, or fit for any particular purpose of yours, and, to the extent permitted by law, all other implied warranties, conditions and terms are excluded.
14.3 You are responsible for your own decisions. Deliverables are one input among many; you agree that you will not treat a Deliverable as the sole basis for any commercial, financial, investment, employment or other decision, and that we owe you no advisory, fiduciary or similar duty.
14.4 Measured AI models, their operators, and their outputs are outside our control. We are not responsible for what any third-party AI model says about any brand, nor for changes in model behaviour after a measurement window closes.
15.1 Nothing in these Terms excludes or limits our liability to a Consumer for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by law.
15.2 Subject to clause 15.1, the Site is provided to Consumers free of charge for personal use only. We are responsible only for loss that is a foreseeable result of our breach of these Terms or our failure to use reasonable skill and care, and we have no liability to a Consumer for loss of profit, loss of business, business interruption or loss of business opportunity.
16.1 This clause 16 applies to Business Buyers and to anyone else who uses the Site in the course of a business. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
16.2 Subject to clause 16.1, we are not liable, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty or otherwise, for: (a) loss of profits, revenue, business, goodwill, anticipated savings, or data; (b) any indirect or consequential loss; or (c) any loss arising from a decision you make, or an action you take or do not take, on the basis of any Score, Rating or statement in a Deliverable or on the Site, except to the extent that the loss results from our failure to prepare a Deliverable with reasonable skill and care as required by clause 14.2.
16.3 Subject to clause 16.1, our total liability to you for all claims arising out of or in connection with these Terms, the Site and all Deliverables supplied to you, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty or otherwise, is limited to the greater of: (a) £100; and (b) the total price (excluding VAT) you have paid us for Deliverables in the 12 months before the event giving rise to the first claim.
16.4 These Terms, together with our order confirmation and the description of your purchase shown at checkout, constitute the entire agreement between us and a Business Buyer, which confirms it has not relied on any statement, promise or representation not set out in them. Nothing in this clause limits liability for fraudulent misrepresentation.
16.5 We set our prices on the basis of the limits in this clause 16. Scores are readings of third-party AI models that we do not control, and you are best placed to judge, and to insure against, the commercial consequences of your own decisions.
17.1 A Business Buyer shall indemnify us against all losses, damages, costs (including reasonable legal fees) and claims arising out of: (a) its breach of clause 5.2, 5.3, 12, 13A.3 or 13A.7; or (b) any third-party claim arising from its publication, quotation or other use of a Deliverable or of Scores in breach of these Terms, including any use implying our endorsement.
18.1 All intellectual property rights in the Site, the Published Record, the ARES-C methodology, the Pulse Method, and every Deliverable, including copyright, database rights, and rights in the compilations, selections and arrangements of data, belong to and remain with Pitot Group Ltd or its licensors. Pitot Group Ltd is the licensor of every Licence and of the CC BY 4.0 licence in clause 5.1. Except for the Licence expressly granted and the CC BY 4.0 licence in clause 5.1, no rights are transferred to you. The brand details you submit for a Pulse remain yours; you allow us to use them to run your order and to keep them in the order's audit trail.
18.2 You may not register, or attempt to register, any trade mark, domain name, or social handle incorporating or confusingly similar to PITOT INDEX, PITOT GROUP, PULSE (in connection with AI brand measurement) or ARES-C.
19.1 We may suspend or end your access to the Site, end any Subscription and end any Licence if you materially breach these Terms (including clauses 5.2, 5.3, 12, 13A.3 and 13A.7), by written notice given in the way set out in clause 12.4, including the 14-day remedy period where the breach can be remedied. We may block automated access that breaches clause 5.3 at any time without notice. Ending a Licence or Subscription does not affect rights already accrued, and does not entitle you to any refund where it results from your breach. If we end a Report Subscription for any other reason, clause 13.7 applies.
20.1 We process personal data (such as your name, email, organisation and transaction details, and the reader details stamped into each Deliverable under clause 12.3) in accordance with our Privacy Notice at pitotindex.com/privacy. Payment data is processed by Stripe under its own terms.
21.1 We may amend these Terms from time to time. Each version is numbered and dated and stays available at its own address on the Site (this version: pitotindex.com/terms/v1-2), in a form you can save and print. The version in force on the date of your order governs that order and the Licence for every Deliverable supplied under it; this is what our Reports mean by the "Terms and Conditions in force on the date of your order". We record that version with your order and will send you a copy on request. Each renewal of a Subscription is governed by the version in force on the renewal date. We will give notice of material changes at least 30 days before they take effect at your next renewal (or, for a Monthly Pulse, your next monthly payment); if you do not accept them, cancel under clause 13.3 or 13A.11.
22.1 Assignment. We may assign or transfer our rights and obligations under these Terms to another entity within our group, or to any purchaser of all or part of our business; we will notify you and your rights will not be reduced. You may not transfer your rights or Licence without our written consent.
22.2 Severance. If any provision (or part) is found invalid or unenforceable, it is deemed modified to the minimum extent necessary to make it valid, or deleted if modification is impossible, and the rest of the Terms remain in force.
22.3 No waiver. A failure or delay in enforcing these Terms is not a waiver.
22.4 Third-party rights. No one other than you and us (and, for clause 22.1, members of our group and any purchaser of our business) has any rights under these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
22.5 Events outside our control. We are not liable for delay or failure caused by events outside our reasonable control, including the unavailability, outage, withdrawal or material change of third-party AI models or of their providers' services. If a Report is materially delayed by such an event, clause 11.5 applies; if a Pulse cannot be delivered under clause 13A.5 because of such an event, you may ask for a full refund.
23.1 These Terms, their subject matter and formation, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a Consumer using the Site, you also benefit from any mandatory consumer protections of the law of the country where you live and may bring proceedings in the courts of that country.
24.1 If you are unhappy with a Deliverable or the Site, contact [email protected]. We will acknowledge your complaint within two business days and try to resolve it promptly.
© 2026 PITOT GROUP LTD · REGISTERED IN ENGLAND AND WALES NO. 17281727 · PITOT INDEX® IS A REGISTERED TRADE MARK OF SCAURI HOLDINGS LTD (UK00004395530), USED UNDER LICENCE BY PITOT GROUP LTD · VERSION 1.2 · IN FORCE FROM 7 OCTOBER 2026
